Overview:

Our client is looking for Bilingual Healthcare Intake Specialist (Patient Support) to act as the critical first point of contact for individuals seeking life-changing court-ordered treatment services, playing a vital role in connecting people with the care they need. This fast-paced, fully remote position puts you at the center of a specialized virtual treatment program that’s experiencing explosive growth. You’ll manage high call volumes efficiently while making a meaningful impact in healthcare, working with a dedicated team that values both speed and compassion in serving clients during challenging times in their lives.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM Arizona Time | Full-time role

Responsibilities:

• Answer and manage high-volume inbound calls for DUI and court-ordered treatment services
• Conduct initial screening and qualification of potential treatment candidates
• Filter and route calls appropriately between sales/intake and customer support functions
• Provide customer support for existing clients including technical assistance with forms and scheduling
• Handle both English and Spanish-speaking callers for comprehensive bilingual service delivery
• Process new client intake information and coordinate seamlessly with clinical staff
• Manage call queue efficiently to ensure timely response to all inquiries while maintaining quality
• Document call details accurately and maintain comprehensive client records for compliance

Requirements:

• Healthcare or medical background strongly preferred
• Excellent English communication skills, both verbal and written (English & Spanish required)
• Spanish bilingual capabilities strongly preferred for expanded service delivery
• Experience with customer service in high-volume, fast-paced environments
• HIPAA compliance knowledge and unwavering commitment to patient confidentiality
• Reliable internet connection and professional home office setup for remote work
• Strong organizational and multitasking abilities to handle diverse call types
• Sales or intake experience in healthcare settings is a plus
• Experience with virtual service delivery models is an advantage

• APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED

Why Join This Team?

• Fully remote work arrangement with flexible home office setup
• Make a meaningful impact in healthcare by connecting people with life-changing treatment
• Join a rapidly expanding organization with growth opportunities as they enter new markets
• Work with cutting-edge virtual healthcare delivery systems and modern technology
• Competitive compensation (performance recognition)
• Supportive team environment that values both efficiency and compassionate patient care

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Steady freelance job

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.