Overview:

Our client is seeking an offshore Operations Planning & Administration Coordinator (Zendesk & Asana)  to support their APAC Operations team. This role is operational in nature and focused on ensuring the planning, preparation, documentation, and system workflows behind installations and support activities are executed accurately and efficiently. The successful candidate will be responsible for managing incoming operational requests, preparing installation documentation, maintaining system accuracy, and ensuring workflow discipline across Zendesk and Asana. This role is process-driven and critical to ensuring installations are delivered "right first time" with minimal operational friction.

Schedule:  Must be flexible during client business hours (Melbourne, VIC, Australia | 40 hours per week)

Responsibilities:

• Operational Planning & Floor Plan Mark-Ups: Review client operational requests and analyze store floor plans to determine correct sensor/camera placement. Mark up floor plans clearly and accurately for installation teams
• Build of Materials (BOM) Preparation: Review each job to determine all required components, including sensors, cameras, mounting brackets, poles, and cabling. Ensure documentation aligns with operational standards to prevent site delays
• Store Setup & System Administration: Complete store setup and renumbering processes following device installation using internal dashboards and portals. Ensure data accuracy and system integrity to prepare stores for calibration and go-live
• Zendesk Operational Ticket Management: Monitor and triage all incoming tickets (installations, maintenance, support). Categorize, action, and escalate tickets while maintaining clear, professional written communication
• Asana Workflow & Task Discipline: Create and manage operational tasks in Asana. Ensure tasks are correctly assigned and tracked, proactively following up to ensure workflows do not stall

Requirements:

• Experience: Minimum 2–3 years’ experience in operations coordination, technical administration, or structured workflow environments
• System Proficiency: Strong experience working within ticketing systems (Zendesk preferred) and project management tools (Asana preferred)
• Communication: Strong written English communication skills
• Technical Aptitude: High level of comfort working within multiple systems simultaneously and analyzing technical floor plans
• Core Attributes: Strong operational mindset, extremely detail-focused, and high accountability. Must be able to follow defined processes consistently and manage multiple concurrent tasks
• Working Setup: Must have an independent workstation, including a personal computer and a reliable internet connection

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.