Job Overview

Our client is seeking a proactive and reliable Customer Service & Operations Coordinator to support daily business operations. In this role, you will manage customer enquiries, process orders accurately, coordinate deliveries, and ensure a smooth order-to-delivery experience. As a key point of contact for distributors, showrooms, and trade customers, you will provide professional customer service while overseeing order management and logistics coordination. This hands-on position requires excellent communication, strong attention to detail, and the ability to work independently while maintaining accuracy and efficiency across day-to-day operations.

Schedule

• Monday - Friday, 9:00 AM - 2:00 PM Sydney Time (25 work hours per week)

Responsibilities

Customer Service & Communication

• Manage incoming calls and emails from customers and distributors
• Respond to enquiries regarding products, pricing, stock availability, and orders
• Communicate clearly and professionally, ensuring a positive customer experience
• Follow up on enquiries and ensure timely resolution

Order Management & Administration

• Process customer orders accurately and efficiently
• Review pricing based on distributor agreements and discount structures
• Generate invoices using Xero (or similar accounting software)
• Identify and resolve discrepancies before order dispatch

Operations & Logistics Coordination

• Prepare packing slips and necessary documentation for warehouse processing
• Upload and manage orders in CartonCloud (or similar system)
• Book deliveries through courier portals and coordinate dispatch
• Track shipments and proactively manage delivery issues or delays

General Administration

• Maintain and update records using Excel or Google Sheets
• Ensure all order, stock, and tracking data is accurate and up to date
• Support overall business operations as needed

Requirements

• Excellent spoken and written English with strong communication skills
• Confident handling phone-based customer interactions
• Proven experience in customer service and operations coordination
• Ability to work independently and take full ownership of tasks
• Strong attention to detail, especially with orders and pricing
• Highly organized with good problem-solving skills
• Proficient in Excel or Google Sheets
• Experience with Xero or similar systems is preferred
• Background in B2B, wholesale, or distribution environments is highly regarded

Important for This Role

• This is not a support role — you will be responsible for managing daily operations
• You are expected to take ownership, make decisions, and follow tasks through to completion
• Strong communication and accuracy are critical to success in this position

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.