About the Role

We are seeking a highly organized and detail-oriented  Bilingual Rostering & Workforce Coordinator  to join our growing team. This role is responsible for coordinating daily care rosters, ensuring clients receive timely, high-quality services while maximizing workforce efficiency. The ideal candidate is an excellent communicator who can confidently liaise with clients, care workers, and internal stakeholders in both Turkish and English.

If you thrive in a fast-paced environment, enjoy problem-solving, and have experience in workforce scheduling or care coordination, we'd love to hear from you.

Schedule

• Monday to Friday, 8:00 AM – 5:00 PM, 40 paid hours per week with 1 hour unpaid break - Sydney, NSW Time

Key Responsibilities

• Coordinate and maintain daily rosters across all services, matching care workers to clients based on skills, preferences, availability, and continuity of care.
• Monitor unallocated visits, cancellations, and schedule changes in real time, taking prompt action to minimize service disruptions.
• Optimize care worker routes by ensuring travel times comply with organizational guidelines.
• Improve workforce utilization by bundling visits and identifying opportunities to allocate additional shifts.

Rostering & Scheduling

Communication & Coordination

• Liaise with Care Managers to clarify client requirements, care needs, and scheduling preferences before allocating care workers.
• Notify clients of any roster changes and provide clear communication regarding replacement workers and service updates.
• Maintain regular communication with care workers regarding roster amendments, late check-ins, attendance concerns, and shift-related matters.
• Escalate incidents, complaints, and service disruptions appropriately while maintaining accurate documentation within the Incident Management System (IMS).

System & Data Management

• Maintain accurate and up-to-date information within rostering and scheduling systems, including client schedules, worker availability, and visit information.
• Record cancellations, service changes, and client or worker feedback under the appropriate profiles.
• Prepare and maintain rostering reports, including:

• Unallocated visits
• Late check-ins and check-outs
• Cancelled visits
• Kilometers travelled

• Identify recurring scheduling or data issues, such as incorrect kilometer claims or service coding errors, and collaborate with HR and Recruitment to resolve them.

Workforce Optimization

• Regularly review and update care worker availability through phone calls and system updates.
• Monitor travel distances to reduce unnecessary travel time and operational costs.
• Participate in weekly rostering and recruitment meetings to discuss workforce capacity, new client intakes, scheduling challenges, and recruitment needs.
• Recommend and support process improvements that enhance scheduling efficiency, workforce productivity, and client satisfaction.

Compliance & Quality

• Ensure all rostering activities comply with organizational policies, funding program requirements, travel guidelines, and service codes.
• Review timesheets for accuracy, including clock-in and clock-out times, kilometers travelled, and service coding.
• Escalate unresolved or recurring rostering issues to management for further review.
• Uphold ethical, transparent, and client-centered decision-making in all scheduling activities.

About You

We're looking for someone who possesses:

• Professional proficiency in both Turkish and English (written and spoken) is required. 
• Previous experience in rostering, workforce scheduling, care coordination, or a similar operational role.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• High attention to detail and strong administrative skills.
• Experience using rostering, scheduling, CRM, or workforce management systems.
• Strong interpersonal skills with the ability to build positive relationships with clients, care workers, and internal teams.
• Confidence communicating over the phone and handling scheduling enquiries professionally.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, and Teams.

Why Join Us?

• Work with a collaborative and supportive team.
• Make a meaningful impact by ensuring clients receive consistent, high-quality care.
• Opportunities to contribute to operational improvements and professional growth.
• Long-term career opportunity within a growing organization.

If you're a proactive scheduling professional who enjoys coordinating people, solving logistical challenges, and delivering exceptional service while communicating confidently in both Turkish and English, we'd love to hear from you.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.