Job Overview

Our client is looking for a customer-focused Customer Support Representative to provide exceptional support through live chat and phone. In this role, you'll assist customers with inquiries, resolve issues efficiently, and help deliver a positive customer experience in a fast-paced retail environment.

Schedule

• Monday - Friday, 9:00 AM - 9:00 PM EST (Hours will transition to 12:00 AM - 12:00 PM EST after onboarding) 40 work hours per week

Responsibilities

• Respond to customer inquiries via live chat and inbound phone calls, including handling escalations.
• Provide friendly, professional, and timely support for products, orders, shipping, returns, and general inquiries.
• Resolve customer issues while maintaining a high level of customer satisfaction and meeting response time and service quality standards.
• Collaborate with team members to manage high-volume support periods.
• Maintain accurate records of customer interactions as needed.

Requirements

• Excellent written and spoken English communication skills.
• Previous experience in customer service or customer support.
• Experience using live chat platforms (e.g., Intercom) or similar CRM/help desk software.
• Comfortable using AI-assisted customer support tools with strong problem-solving and multitasking skills.
• Dependable, professional, able to work independently, and willing to complete remote training and onboarding.
• Available to work Canadian Eastern (EST) and/or Pacific (PST) business hours; French/English bilingual skills are a plus.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Long-term opportunity with a supportive remote team
• Comprehensive remote onboarding and training

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.