About Us
Our client delivers secure, reliable, and scalable technology solutions that empower organizations to work smarter and more efficiently. Their team is driven by innovation, collaboration, and a commitment to excellence in every client interaction. They pride themselves on building long-term partnerships and providing exceptional service that clients can depend on. 

Position Overview

Our client is seeking a skilled and motivated Tier 2 Service Technician to join their growing support team. In this role, you will act as a key escalation point for Tier 1 support, taking ownership of more complex technical issues and ensuring timely, effective resolution.

The ideal candidate brings strong troubleshooting abilities, a broad technical skill set, and a customer-first mindset. You will work closely with the Engineering Team to diagnose issues, implement solutions, and continuously improve service delivery. This is a great opportunity for someone who enjoys solving challenging problems, working across diverse environments, and making a direct impact on client success.

Schedule:

 Monday - Friday, 8:00 AM - 5:00 PM EST, with 1 hour unpaid break (40 work hours per week) 

Key Responsibilities

• Provide advanced technical support (remote and onsite) across Windows, macOS, and cloud-based environments

• Serve as an escalation point for Tier 1 technicians, resolving complex issues efficiently and thoroughly

• Troubleshoot and support Microsoft technologies, including Windows Server, Active Directory, Group Policy, and Microsoft 365

• Administer and support Google Workspace environments, including migrations and integrations

• Configure, maintain, and troubleshoot network infrastructure (switches, routers, firewalls, wireless systems)

• Manage and maintain virtualized environments, including VMware vSphere/ESXi and related virtual machine infrastructure

• Deploy, configure, and monitor cloud platforms such as Microsoft Azure, Google Cloud, and AWS

• Support backup, disaster recovery, and system monitoring solutions to ensure business continuity

• Maintain accurate documentation of issues, resolutions, and system changes within service management tools

• Collaborate with Tier 1 support and Engineering teams to improve processes, reduce recurring issues, and enhance service quality

• Deliver a high level of customer service by communicating clearly and professionally with clients

Qualifications

Required:

• 3–5 years of IT support or systems administration experience (Tier 2 or higher preferred)

• Strong experience with Microsoft server and desktop operating systems

• Hands-on experience with macOS setup, management, and integration within Windows

• environments

• Proficiency in Active Directory, Group Policy, and Microsoft 365 administration

• Experience managing Google Workspace (GAFE), including migrations and user administration

• Solid understanding of networking fundamentals (DNS, DHCP, VLANs, TCP/IP)

• Experience with VMware vSphere/ESXi configuration and maintenance

• Familiarity with cloud platforms such as Microsoft Azure, Google Cloud, or AWS

• Excellent troubleshooting, analytical, and problem-solving skills

• Strong communication skills and a customer-focused approach

Preferred:

• Experience working in a Managed Service Provider (MSP) environment

• Industry certifications (e.g., CompTIA Network+, Server+, Microsoft certifications, VMware VCP)

• Experience with RMM, PSA, and IT service management (ITSM) tools

• Scripting or automation experience (PowerShell, Bash, or similar)

• Knowledge of cloud security, identity management, and best practices

Why Join Datapath Workspace?

• Opportunity to work with a wide range of modern technologies and environments

• Collaborative team culture focused on learning and growth

• Exposure to diverse client environments and technical challenges

• Competitive compensation and benefits package

• Clear opportunities for career advancement within a growing organization

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.