Client Overview
Join a dynamic global merchandise company that operates cutting-edge manufacturing facilities across the UK and America. This innovative organization serves diverse clients by providing comprehensive e-commerce solutions, from product manufacturing to complete website management and international operations. With approximately 100 employees worldwide and consistent growth, they’re expanding their operations through strategic offshore partnerships. This is an exciting opportunity to be part of a pilot program that could lead to significant team expansion and career growth opportunities.
Job Description
Step into a pivotal role supporting customers for a thriving merchandise company that’s revolutionizing how businesses handle their e-commerce operations. You’ll be the frontline of customer satisfaction, working with established teams across two continents while helping to pioneer the company’s first offshore staffing initiative. This position offers the unique opportunity to work UK hours while being part of an innovative pilot program, with direct mentorship from experienced UK-based managers and the potential to grow with an expanding global operation.
Schedule
- Contract type: Independent Contractor
- Schedule: 40 hours per week; 9 AM to 6 PM Monday to Friday
Responsibilities
- Manage customer inquiries exclusively through email using the industry-standard Zendesk ticketing system
- Provide expert support for customers using Shopify e-commerce platform
- Master the company’s proprietary software system “Podos” with comprehensive training provided
- Collaborate directly with the UK-based customer service manager for guidance and development
- Support both UK and American customer bases with professional, timely responses
- Follow the same rigorous training protocols as internal staff members, ensuring seamless integration
- Contribute to the success of a groundbreaking pilot program with expansion potential
Requirements
- Proven experience with Zendesk customer support platform
- Strong background with Shopify or similar e-commerce platforms
- Exceptional written communication skills for professional email correspondence
- Availability to work UK time zone hours (9 AM - 6 PM UK time)
- Enthusiasm for learning new proprietary software systems with provided training
- Previous customer service experience strongly preferred
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations (for full-time roles only)
Note
- Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
London
Published on
Jul 01 2026
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/5
4.9/5Customer Support Agent - Zendesk & Shopify
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
London
Published on
Jul 01 2026
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/54.9/5