Insurance Admin (Bilingual English/Arabic)

Job Overview 

We are seeking a detail-oriented Bilingual Insurance Administrative Specialist (English/Arabic) to support policy renewals, certificate issuance, and client account management for both personal and commercial insurance lines. The ideal candidate has insurance administration experience, strong Salesforce or CRM proficiency, and excellent communication skills to deliver accurate, timely service to English- and Arabic-speaking clients. 

Schedule: 

• Full-time position, Monday through Friday, 9:00 AM to 5:30 PM Central with a 30-minute unpaid break

Responsibilities:

• Process and manually renew insurance policies within Salesforce, ensuring all records are accurate and up to date
• Issue certificates of insurance for commercial clients in a timely and accurate manner
• Monitor accounts for late payments and cancellations, and follow up with clients to resolve outstanding issues
• Communicate with Arabic-speaking clients in their preferred language to ensure clear and effective service delivery
• Support the personal lines and commercial lines teams by handling routine administrative tasks to free up capacity for sales activities
• Maintain organized and complete client records across the agency management system

Requirements:

• Bilingual proficiency in English and Arabic (written and verbal)
• Prior experience in insurance administration, including familiarity with policy renewals, COIs, and cancellation workflows
• Experience using Salesforce or a comparable CRM/agency management system
• High level of attention to detail and accuracy in data entry and record-keeping
• Strong organizational and time management skills with the ability to work independently
• Excellent written and verbal communication skills

Scope:

• Full-time position, Monday through Friday, 9:00 AM to 5:30 PM Central with a 30-minute unpaid break
• Dedicated support for a small insurance agency handling both personal and commercial lines
• Serve as the primary administrative resource, enabling existing team members to focus on sales growth
• Handle client-facing communications in both English and Arabic as needed
• Work remotely with access to the agency's Salesforce platform and related software tools

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.