Job Overview

We are seeking a detail-oriented Quality Assurance Specialist (Vehicle Title & Registration) to review and verify vehicle title and registration documentation for compliance through our web-based portal. In this full-time remote role (40 hours/week, EST), you will audit digital deal jackets against North Carolina DMV legal requirements and collaborate directly with dealership clients to resolve missing or incorrect paperwork. Working within a highly collaborative team, you will ensure seamless case continuity, calculate state-specific processing fees, and approve clean files for physical processing.

Schedule

Mon-Fri, 8:30 am - 5:30 pm EST (40 hours per week)

Responsibilities

• Review uploaded deal jackets in the client portal for accuracy and completeness against North Carolina DMV legal requirements for vehicle title and registration.
• Communicate with dealership clients via email through the portal system to request corrections, missing documentation, or properly notarized forms.
• Calculate and quote processing expenses using provided calculators and guidance on state-specific taxable items and additional fees.
• Approve compliant documentation for physical processing and coordinate with the Virginia office for hard copy submissions.
• Collaborate with team members to ensure seamless client experience by responding to client inquiries regardless of case ownership.
• Maintain detailed notes and documentation within the portal system to support team collaboration and case continuity.

Requirements

• Strong attention to detail with proven ability to identify discrepancies and compliance issues in documentation.
• Excellent written communication skills for professional client correspondence via email. Customer service experience handling client inquiries, follow-ups, and professionally managing escalations or complaints.
• Critical thinking skills with the ability to proactively flag issues and inconsistencies rather than simply following orders.
• Proficiency with computer systems and web-based portals with ability to navigate multiple platforms efficiently.
• Ability to work both independently and collaboratively as part of a remote team.
• Background or experience in logistics, transportation, or fleet management industries is preferred.
• Familiarity with onboarding processes and guiding clients through multi-step procedures is preferred.
• Experience with AI tools and modern digital productivity platforms is preferred.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.