Overview

Join a growing Australian business group across multiple service-based industries as an Operations Assistant. You will play a pivotal role in streamlining daily operations, improving internal workflows, and creating scalable systems to support business growth. This is a fantastic opportunity for a proactive problem-solver who enjoys administration, process documentation, and taking ownership of operational initiatives.

Schedule

• Employment Type: Full-time engagement of 35 hours per week.
• Client Timezone: Australian Western Standard Time (AWST)
• Working Hours: Monday to Friday, 8:30 AM – 5:00 PM AWST with break

Responsibilities

• Coordinate daily administrative and operational activities across multiple business functions.
• Manage emails, calendars, appointments, and general business correspondence.
• Schedule staff, coordinate bookings, and assist with resource planning.
• Support managers with day-to-day administrative tasks and operational follow-up.
• Assist with basic bookkeeping administration, such as organizing financial information, reconciling records, or preparing documentation when required (training can be provided).
• Create, update, and maintain Standard Operating Procedures (SOPs) and internal documentation.
• Develop clear process guides and operational workflows.
• Record and edit simple training videos and instructional materials with captions.
• Conduct research to support operational improvements and business initiatives.
• Identify opportunities to improve efficiency through automation, technology, and better processes.
• Maintain accurate records and ensure operational information remains well organized.
• Collaborate with internal teams to support continuous improvement initiatives.

Requirements

• Excellent written and spoken English communication skills.
• Previous experience in operations coordination, executive assistance, office administration, project coordination, or similar roles.
• Strong Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Highly organized with excellent attention to detail.
• Strong problem-solving skills and a proactive mindset.
• Comfortable learning new software and business systems.
• Ability to work independently while managing multiple priorities.
• Reliable home office with high-speed internet and minimal distractions.

Preferred Qualifications

• Experience using Xero or another accounting platform is an advantage but not required.
• Experience creating SOPs, documentation, or process manuals.
• Familiarity with screen recording tools such as Loom or similar.
• Basic video editing experience (adding captions, trimming recordings, simple instructional content).
• Experience improving workflows or implementing operational processes.
• Exposure to automation tools or AI productivity tools is a plus.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.