Summary Responsibilities:

Initiates outbound calling campaigns to existing and past customers. The focus is on developing constructive and cooperative working relationships while setting the platform for future sales growth.

Schedule:

• Mondays to Fridays, flexible schedule within the client’s business hours (US Eastern Time, 20 hours per week)

Primary Duties:

• Initiates contact with existing, past, and potential customers. Captures customer-specific information pertaining to available programs, budget, and purchase needs.
• Identifies reasons why customers are no longer purchasing and reports to management.
• Extends special offers and promotions designed to initiate customer service.
• Develops constructive and cooperative work relationships. Maintains prospective client pool through telephone networking and campaigns.
• Adjusts sales scripts to target the needs and interests of specific customers.
• Structures follow-up plan to adhere to the department call protocol.
• Explains products, services, and prices and answers customer questions.
• Maintains records of contacts, accounts, and orders.
• Contact customers with products on backorder, recommending alternate product choices.
• Facilitates catalog requests and processes customer orders for merchandise as needed.

Qualifications:

• Education: High School Diploma Preferred.
• Required Experience: Prior experience in telesales, outbound calling, or telemarketing.

Preferred Qualifications:

• Knowledge of and experience with the US Kindergarten – elementary school education market.
• Experience working with or selling to youth-serving organizations (e.g., YMCAs, Boys and Girls Clubs, and Summer Camps).

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

• While efforts have been made to ensure the accuracy of this position description, it is not warranted to be an exhaustive recitation of all position duties; the incumbent may be required to perform duties beyond those listed above.
• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.