Job Overview:

We are seeking a dynamic, sales-driven Bilingual Legal Intake Coordinator to manage the end-to-end client onboarding process for a growing criminal defense and personal injury law firm. In this role, you will act as the primary client liaison, conducting initial screenings, qualifying prospective leads, and collecting necessary legal documentation using the MyCase platform. Operating as a core revenue driver, you will build strong relationships with clients while ensuring strict adherence to HIPAA, ABA, and state bar confidentiality regulations.

Schedule:

Monday - Friday, 8:00 AM - 5:00 PM EST, (McDonough, GA) with 1 hour unpaid/paid break 

Responsibilities:

• Actively follow up on inbound inquiries and prospect leads to pitch services, overcome objections, and meet firm sales goals.
• Conduct initial consultations and case screenings to determine eligibility and fit for personal injury or criminal defense services.
• Schedule and lead onboarding meetings between clients and attorneys to ensure a seamless transition into the firm.
• Collect, verify, and organize essential client records, including identification, injury photos, and evidence.
• Maintain precise, up-to-date records of all sales activities, intake pipelines, and client data within the MyCase CRM platform.
• Serve as the dedicated point of contact for prospective clients and their families, answering case-related questions with empathy and professionalism.
• Securely handle sensitive information in strict accordance with HIPAA regulations, ABA standards, and Georgia State Bar rules.
• Keep management informed by preparing and submitting daily call logs, weekly work plans, and monthly performance reports.

Requirements:

• Minimum of 2 years of experience in a sales-driven legal intake, business development, or client-facing role, preferably within a law firm environment.
• Hands-on experience with Legal Case Management software (specifically MyCase) and Microsoft Office/Google Workspace.
• Associate or Bachelor’s degree in a related field preferred.
• Proven track record in sales prospecting, negotiation, presentation, and closing, with a high intrinsic motivation to hit performance targets.
• Strong foundational understanding of legal terminology and standard law firm procedures.
• Exceptional interpersonal and communication skills; fluency in both English and Spanish (Bilingual) is highly advantageous.
• Superior organizational skills with a demonstrated ability to independently manage a high-volume pipeline under tight timelines.

Compensation:

• Commensurate with experience.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.