Overview:

As an IT Support Analyst, you provide essential technical support and assist in maintaining IT systems and infrastructure. Your responsibilities include troubleshooting IT issues, supporting end-users, and assisting in system updates and documentation. This role is an excellent opportunity to gain hands-on experience in IT operations while developing technical skills.

Schedule: Fixed schedule, EST

Responsibilities:

• Assist in monitoring and troubleshooting IT systems and network infrastructure
• Provide technical support and resolve basic IT-related issues
• Assist with hardware and software installations and configurations
• Document system changes, issues, and solutions
• Support IT projects and initiatives in collaboration with senior team members
• Ensure compliance with company policies and IT best practices
• Assist in user training and onboarding for IT tools
• Participate in system audits and performance assessments
• Proficient in Microsoft Office Suite, Microsoft Teams, or similar software, with the ability to learn new tools
•  Provide after-hours or on-call support, as required. 
• Perform other duties as assigned

• Required:
  • Associate’s degree in computer science, technology, or related field; equivalent work experience may be considered in lieu of a degree.
  • 6+ years of related experience in IT support, help desk, systems administration, networking, or cybersecurity.
  • Successful completion of on-the-job training.
  • Advanced experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Experience with user account administration, security groups, permissions, and access management using Microsoft Active Directory and Entra ID.
  • Working knowledge of TCP/IP, DNS, DHCP, VPN technologies, wireless networking, and common network troubleshooting.
  • Strong knowledge of desktops, laptops, mobile devices, and peripheral support.
• Preferred:
  • Bachelor’s degree in computer science, information technology, or related field
  • Relevant certifications (e.g., CompTIA A+, Network+,
    Security+, ITIL Foundation, MCSA, CCNA)
  • Familiarity with scripting and automation tools
  • Exposure to cloud platforms (AWS, Azure, or Google Cloud).
  • Familiarity with cybersecurity controls, vulnerability remediation, endpoint protection, MFA, and security incident response.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.