Job Overview:

Our client is seeking a proactive, strategic B2B Operations Lead (Notion and AI Software Expert) to take ownership of their supply chain logistics and customer experience. Sitting at the intersection of retail partnerships, direct-to-consumer (D2C) support, and administrative strategy, you will be responsible for building sophisticated tracking systems in Notion while executing urgent purchase orders. The ideal candidate will leverage AI tools  (like Claude and ChatGPT) to optimize operational workflows, scale efficiency, and maintain a lightning-fast response time.

Schedule: Monday - Friday, 1:00 PM - 5:00 PM UAE Time

Responsibilities:

• Lead and manage the full lifecycle of B2B fulfillment. This includes creating warehouse orders, coordinating directly with delivery teams, and generating/tracking invoices for retail partnerships.
• Oversee and provide exceptional, high-touch email support for direct consumers. You will handle order modifications, refunds, and inquiries with speed, professionalism, and empathy.
• Build, maintain, and optimize sophisticated tracking systems using Notion to monitor B2B orders, invoice statuses, and payment cycles. Create comprehensive customer service dashboards to analyze interactions, complaints, solutions, and outcomes.
• Support growth initiatives by managing the operational side of influencer partnerships and overseeing promotional product fulfillment.
• Handle diverse, essential administrative tasks that keep the day-to-day business running smoothly and efficiently.
• Maintain a strict commitment to lightning-fast response times, ensuring urgent purchase orders are accurately processed within a 1–2 hour window.

Requirements:

• Minimum of 2–3 years of experience in operations, logistics, B2B account coordination, or a dual support/operations role. E-commerce experience is highly preferred.
• Basic to intermediate proficiency with AI software (such as ChatGPT, Claude, or similar LLMs). You should know how to leverage these tools to draft communications, analyze data, and streamline daily operational tasks.
• Strong expertise in Notion is required. You must be comfortable building databases, linking pages, and creating clean, functional dashboards.
• Exceptional time-management skills with a proven track record of meeting tight, fast-paced deadlines (like 1–2 hour turnarounds) without sacrificing accuracy.
• Outstanding written communication skills with a knack for maintaining a professional, collaborative tone with both retail partners and customers.
• A proactive, solutions-oriented mindset—you naturally look for ways to automate manual tasks and improve broken workflows.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.