Job Overview

This is a part-time customer service and administrative role focused on handling inbound customer inquiries, processing service bookings, and managing client communications for a pest control business. The role requires someone who can work independently on weekends after an initial two-week training period during weekdays. The position involves using CRM software, handling phone calls through a softphone system, and managing online inquiries to schedule pest control services.

Client Overview

Our client is a growing pest control service company operating in the Canadian market. They are looking to expand their customer support coverage to include weekend availability and require a dedicated resource to handle bookings and client inquiries.

Schedule

• Saturday - Monday, 9:00 AM - 5:00 PM Eastern Time (20 work hours per week)

• Note: First two weeks training will be Monday - Friday, 4 hours/day with a flexible schedule between 8:00 AM - 2:00 PM Eastern Time.

Responsibilities

• Answer inbound customer calls and respond to website inquiries to book pest control service appointments.
• Enter customer information and service bookings into the PestPac CRM system accurately and efficiently.
• Provide pricing quotes to customers and process service requests through the booking system.
• Communicate with customers via phone and email to confirm appointments and answer service-related questions.
• Coordinate with the operations team to ensure proper scheduling and service delivery.

Must-Have Requirements

• Excellent English communication skills for clear phone and email interactions with customers.
• Previous experience in customer service or administrative roles with phone support responsibilities.
• Familiarity with CRM systems and booking platforms.
• Basic computer skills and ability to learn new software systems quickly.
• Availability to work weekends (Saturday and Sunday) plus one weekday after training period.

Nice-To-Have Requirements

• Prior experience in the pest control industry or service-based businesses.
• Experience with PestPac CRM software or similar industry-specific platforms.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.