Job Overview

Our client is seeking an empathetic and organized Spanish Bilingual Medical Receptionist to support administrative data entry, patient scheduling, and care coordination for an established private practice. In this remote, part-time position, you will serve as a vital point of contact for patients experiencing distress or frustration, requiring a calm, solution-oriented phone presence. This role is ideal for a bilingual professional who can seamlessly manage medical records, coordinate with external referral sources—such as attorneys and veterans—and execute accurate follow-ups using digital CRM tools and workspace platforms.

Schedule

• Monday - Friday, 12:00 PM - 4:00 PM Pacific Time (20 hours per week)

Responsibilities

• Data Entry & Coordination: Perform administrative data entry and data management tasks using Zoho CRM and G-Suite tools.
• Patient Scheduling: Schedule and coordinate patient appointments via phone, email, and text with a strong focus on empathy.
• Care Coordination: Manage referral documentation and specialized care coordination pipelines for attorneys and veterans.
• Accounts Receivable Support: Conduct professional outbound calls for accounts receivable (AR) metrics and patient payment status follow-ups.
• Patient Relations: Provide high-quality, considerate customer service to patients experiencing distress or operational frustration.
• External Interfacing: Maintain highly professional interfaces with external referral sources, partners, and insurance providers.
• Team Alignment: Support private practice culture by building collaborative personal connections with the internal clinic team.

Requirements

• Linguistic Standard: Fluency in both English and Spanish (Bilingual).
• Administrative Footprint: Proven professional experience in customer service, medical administration, or medical receptionist roles.
• Software Competency: Familiarity with CRM systems like Zoho and productivity ecosystems like Google Workspace.
• Operational Habits: Strong attention to detail for accurate medical data entry, intake processing, and calendar scheduling.
  Communication Mastery: Exceptional professional communication skills for safely managing sensitive, confidential patient interactions.

Operational Scope & Support

• Infrastructure Access: Direct access to dedicated HR networks, internal IT technical support, and a staff self-care team.
• Management Alignment: Direct management support from an assigned Client Success Manager (CSM) with real-time operational communication through preferred channels like WhatsApp.
• Strategic Stability: This is a stability-focused, long-term role intended for full integration into the clinic's permanent remote infrastructure.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.