YOUR ROLE: Bilingual Medical Receptionist/Admin

Schedule- Monday-Friday, 12-4pm pacific time

Responsibilities:

• Perform administrative data entry and coordination using Zoho CRM and G-Suite tools.
• Schedule patient appointments via phone, email, and text with a focus on empathy.
• Manage referral documentation and care coordination for attorneys and veterans.
• Conduct outbound calls for accounts receivable (AR) and payment status follow-ups.
• Provide high-quality customer service to patients experiencing distress or frustration.
• Maintain professional interfaces with external referral sources and insurance providers.
• Support private practice culture by building personal connections with the internal team.

Requirements:

• Native or conversational fluency in both English and Spanish (Bilingual).
• Proven experience in customer service, medical admin, or receptionist roles.
• Familiarity with CRM systems like Zoho and productivity tools like Google Workspace.
• Ability to maintain a calm, considerate, and solution-oriented phone presence.
• Strong attention to detail for accurate medical data entry and scheduling.
• Reliable for long-term part-time engagement (20 hours per week).
• Professional communication skills for managing sensitive patient interactions.

Scope:

• Part-time commitment of 20 hours per week, 4 hours per day, Monday-Friday.
• Remote operations from South America to ensure Spanish-language proficiency.
• Dedicated access to BruntWork HR, IT support, and a staff self-care team.
• Management support from an assigned Client Success Manager (CSM).
• Real-time communication through preferred channels like WhatsApp.
• Stability-focused role intended for long-term integration into the clinic.