Job Overview

Join a thriving family-owned pest control business as a Service Coordinator and become an integral part of their growth journey. In this dynamic role, you’ll be the backbone of their operations, handling everything from customer inquiries to technician scheduling. Your efforts will directly contribute to their business efficiency, allowing their expert technicians to focus on what they do best. If you’re detail-oriented, tech-savvy, and excited about making a real impact in an essential industry, this is your chance to shine and grow with them.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM Sydney Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Manage all customer interactions via phone, email, and online platforms promptly and professionally
• Schedule and optimize technician appointments using ServiceM8 and Google Maps, considering location, travel time, and technician specialization
• Prepare and follow up on quotes, applying predefined discounts when appropriate
• Handle invoice generation and implement a multi-step follow-up process for overdue payments
• Assist with bookkeeping tasks using Xero, including maintaining accurate financial records and supporting day-to-day financial administration
• Create and maintain Standard Operating Procedures (SOPs) for all administrative tasks
• Manage social media presence, creating and scheduling posts three times per week
• Conduct job audits to ensure complete and accurate information in ServiceM8
• Adapt workflows to manage seasonal fluctuations in business demand
• Handle emergency calls with calmness and efficiency, especially for termite situations

Requirements

• Proficiency in using job management software, preferably ServiceM8
• Experience with Google Maps for route optimization
• Basic understanding of social media management and content creation
• Experience with Xero bookkeeping software, invoice management, and basic bookkeeping principles
• Cultural sensitivity and understanding of Australian business practices

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.