Job Overview

Our client is looking for a relationship-driven and proactive Customer Retention Sales Specialist to focus exclusively on customer retention, re-engagement, and account growth. In this role, you will revitalize relationships with past clients through personalized outreach, follow up with existing accounts to secure repeat orders, and drive sign-ups across private dining, meal prep, and pop-up event service lines. This position is ideal for a self-motivated professional with excellent communication skills who can work independently to meet target objectives and seamlessly coordinate client handoffs with internal leadership.

Schedule

Monday - Friday, 9:00 AM - 6:00 PM Eastern (40 work hours per week)

Responsibilities

• Re-engage past clients through personalized outreach tied to milestones and occasions (e.g., anniversaries, seasonal events).
• Follow up with meal prep clients to gather feedback and secure repeat orders.
• Drive client sign-ups for private dining, meal prep, and pop-up event services.
• Schedule appointments with Troy for payment collection and service confirmation.
• Maintain organized records of client interactions, follow-ups, and re-engagement campaigns.
• Prepare sales-related documents and sign-up forms for client onboarding.
• Coordinate directly with Troy on scheduling and client handoffs.

Requirements

• Proven experience in customer retention, re-engagement, or outbound sales.
• Professional English verbal and written communication skills with a warm, professional tone.
• Ability to build rapport quickly and nurture long-term client relationships.
• High level of attention to detail when tracking client histories and follow-up schedules.
• Self-motivated with the ability to work independently and meet targets.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.