Job Overview:

Administrative Support Specialist (Updated)

Overview

Join a dynamic Melbourne-based entertainment leader as a versatile Administrative Support Specialist. In this role, you will play a key part in supporting daily operations, managing client communications, and ensuring administrative processes run efficiently. This position is ideal for a highly organized professional who enjoys providing excellent customer service and maintaining operational excellence in a fast-paced environment.

Schedule: Monday to Friday, 9:00 AM – 5:00 PM Sydney Time (AEDT)

Key Responsibilities

• Monitor and respond to incoming emails throughout the business day in a professional and timely manner.

• Maintain accurate records, files, and internal documentation.

• Support internal teams with day-to-day operational and coordination needs.

• Handle incoming client calls, emails, and inquiries with professionalism and exceptional customer service.

• Coordinate client scheduling and booking-related administration.

• Escalate complex issues to the appropriate team members when necessary.

• Support workflow coordination to ensure smooth day-to-day business operations.

• Monitor task completion and ensure administrative activities are carried out accurately and efficiently.

   

Requirements

Essential Qualifications & Experience

• Minimum of 2–3 years of experience in administrative support, customer service, client support, or a related role.
• Excellent written and verbal English communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Strong problem-solving and customer service skills.
• Proficiency in Microsoft Office and common business communication tools.
• Reliable internet connection and appropriate hardware for remote work.
• Availability to work Australian business hours.

Preferred Attributes

• Experience working remotely in a professional environment.
• Ability to work independently with minimal supervision.
• Proactive, dependable, and customer-focused mindset.
• Strong interpersonal skills and ability to build positive relationships with clients and colleagues.