Job Highlights:
• 40 hours per week
• Permanent work from home
• Schedule: Monday to Friday 9:00AM to 6:00PM Utah Time
• Client Timezone: Utah
Responsibilities:
• Handle all non-voice customer support interactions
• Manage initial customer inquiries and basic issue resolution
• Collaborate with the in-house team for escalated issues
• Contribute to maintaining high customer satisfaction levels
• Respond to customer inquiries via chat and email
• Process and rectify orders as needed
• Escalate complex issues to the in-house retail team for tier two support
• Maintain clear communication with the retail crew for seamless customer service
• Work within specified business hours, potentially in shift patterns
Requirements
• Excellent written communication skills in English
• Experience in e-commerce customer service preferred
• Ability to work night shifts (corresponding to client’s daytime hours)
• Strong problem-solving skills and attention to detail
• Proficiency in using customer service software and tools