Job Overview

Our client is looking for an experienced and proactive Short-Term Rental Property Coordinator to support the day-to-day management of a growing property portfolio.

This role combines guest communications, property operations, vendor coordination, and business administration. The ideal candidate enjoys taking initiative, solving problems independently, and creating positive experiences for guests while helping ensure the smooth operation of the business.

You will work closely with the business owner and play an important role in maintaining high service standards across multiple properties. This position is best suited for someone who is organized, detail-oriented, and comfortable managing a variety of responsibilities in a fast-paced environment.

Schedule

• Flexible schedule (40 hours per week)
• Work hours can be managed flexibly, provided business needs and key responsibilities are consistently met.
• Weekend responsiveness is required as weekends are often the busiest period for guest activity and property operations.
• The role does not require working every weekend in full, but candidates should be comfortable monitoring and responding to time-sensitive guest and operational matters when needed.

Responsibilities

Guest Communications & Support

• Manage guest communications across booking platforms such as Airbnb and Booking.com.
• Respond to guest inquiries, booking requests, and support issues in a professional and timely manner.
• Assist guests throughout their stay and help resolve concerns to ensure a positive experience.
• Escalate complex issues appropriately while maintaining a high level of customer service.

Property Operations

• Coordinate cleaning schedules, maintenance requests, and property readiness.
• Liaise with cleaners, contractors, handymen, and service providers to ensure properties remain operational and guest-ready.
• Monitor ongoing maintenance issues and follow through until resolution.
• Maintain accurate property records, maintenance logs, and operational trackers.

Revenue & Listing Support

• Assist with implementing pricing strategies and occupancy optimization initiatives.
• Monitor local events, market activity, and competitor listings to identify opportunities.
• Support the onboarding of new properties, including listing setup and operational preparation.
• Help maintain listing quality across booking platforms.

Business Administration

• Track guest payments, maintenance expenses, utility costs, and other operational transactions.
• Assist with reconciliations and financial record-keeping.
• Prepare regular reports on property performance, occupancy, and operational metrics.
• Ensure business records and documentation remain accurate and up to date.

Marketing & Growth Support

• Research local events and attractions that may support occupancy growth.
• Assist with content creation and promotional activities.
• Support partnership outreach with local businesses and tourism-related organizations.

Requirements

Essential

• Previous experience in short-term rental management, Airbnb operations, hospitality, property management, or a related field.
• Strong written and verbal English communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines effectively.
• Strong problem-solving skills and the ability to work independently.
• Comfortable learning new systems and following established processes.

Preferred

• Experience with Airbnb, Booking.com, VRBO, Guesty, Hostaway, Hospitable, or similar platforms.
• Experience coordinating vendors, contractors, or remote teams.
• Experience with bookkeeping, reconciliations, or financial administration.
• Familiarity with dynamic pricing tools and revenue management strategies.

What Success Looks Like

The successful candidate will:

• Take initiative and communicate proactively.
• Follow through on tasks and commitments reliably.
• Pay close attention to details and maintain accuracy.
• Build positive relationships with guests and vendors.
• Help identify and solve problems before they become larger issues.
• Contribute to a smooth and well-organized operation that supports business growth.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.