Overview

We are seeking an E-commerce Operations Specialist to take ownership of critical e-commerce operations for a respected international brand across major digital marketplaces including Shopify, Lazada, and Shopee. In this role, you’ll be the vital link between our client’s digital presence and their valued customers, managing everything from customer communications to platform optimization. You’ll have the opportunity to work with cutting-edge e-commerce tools while contributing to the company’s digital growth strategy. This position offers the perfect blend of customer service excellence and technical platform management, with full remote work flexibility and comprehensive support infrastructure.

Schedule:

• Full-time, 40 hours a week, Monday to Friday, 9:00 am to 6:00 pm Singapore Time with an hour unpaid break

Responsibilities:

• Drive customer satisfaction through professional and timely responses to inquiries, feedback, and order-related questions
• Manage and optimize product listings across multiple premium e-commerce platforms
• Execute pricing updates and maintain accurate product information across all digital channels
• Create and upload engaging product content, including video materials
• Process and resolve customer service tickets efficiently
• Maintain consistent brand standards across all marketplace platforms
• Monitor and update inventory information across multiple channels
• Collaborate with the marketing team to implement promotional campaigns
• Generate and analyze basic performance reports for continuous improvement

Requirements:

• Proven experience managing products on major e-commerce platforms (Shopify, Lazada, Shopee)
• Strong English communication skills, both written and verbal
• Excellent problem-solving abilities and customer service orientation
• Detail-oriented with strong organizational skills
• Proficiency in basic data entry and digital content management
• Ability to work independently in a remote environment
• Reliable internet connection
• Filipino resident able to work full-time
• Experience with digital marketing platforms is a plus
• Comfortable with learning new technology platforms and tools

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.