Job Overview

Our client is an innovative skincare and beauty brand dedicated to creating high-quality products that support healthy, radiant skin. With a strong focus on customer experience, education, and community engagement, they empower customers to share authentic experiences while continuously enhancing their products and services.

Our client is looking for a proactive and detail-oriented Customer Outreach & CRM Coordinator to support their marketing and customer engagement efforts. In this role, you will manage outreach initiatives with existing customers, coordinate user-generated content campaigns, maintain CRM systems, and provide administrative support to help drive brand growth.

Schedule

Monday - Friday, Flexible Hours, AEST/AEDT (20 work hours per week)

Responsibilities

• Conduct daily outreach to existing customers to recruit them for user-generated content creation
• Manage all customer communications throughout the content coordination process
• Distribute content creation guidelines and materials to participating customers
• Maintain and update CRM records across Gorgias and Attio to ensure data accuracy
• Manage spreadsheets and communication logs to keep outreach efforts organized
• Provide general administrative support to support daily operations
• Coordinate content submissions and hand off completed materials to the internal content team
• Ensure CRM systems and communication platforms remain current and accurate
• Support marketing initiatives by maintaining a steady pipeline of customer-created content
• Adapt to additional administrative tasks as the role evolves and scales

Requirements

• Minimum 2 years of experience in customer support, customer outreach, or a similar role
• Proficiency with CRM platforms, particularly Gorgias
• Experience using spreadsheets and managing customer databases
• Professional written communication friendly tone
• Excellent attention to detail and organizational skills
• Ability to manage high-volume outreach while maintaining personalization and quality
• Experience supporting marketing or content-related initiatives is an advantage

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.