Medical Billing & Customer Care Specialist

Role Overview

We are seeking a dedicated and detail-oriented Medical Billing & Customer Care Specialist to join our team. This is a full-time position working Monday through Friday from 9:00 AM to 5:00 PM EST. The ideal candidate will provide exceptional administrative and customer support while assisting with daily medical office operations.

Responsibilities

• Answer incoming phone calls and assist patients with inquiries in a professional and courteous manner
• Schedule patient appointments and manage provider calendars
• Coordinate and confirm appointments to ensure an organized schedule
• Retrieve and process incoming faxes from physicians and healthcare providers
• Support medical billing and administrative tasks as needed
• Maintain accurate patient records and documentation
• Provide excellent customer service and ensure a positive patient experience

Requirements

• Previous experience in medical billing, healthcare administration, or customer service preferred
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Comfortable handling multiple tasks in a fast-paced environment
• Proficient with computers and scheduling systems
• High attention to detail and accuracy

Schedule

• Full-time
• Monday–Friday
• 9:00 AM–6:00 PM EST with one hour of unpaid break