Overview:

We are seeking a detail-oriented Accounts Receivable & Collections Specialist (B2B | U.S. Public Sector) to help protect company cash flow by reducing outstanding receivables and accelerating payment collections while maintaining professional client relationships. This role is responsible for managing accounts receivable aging, conducting collections activities, resolving billing discrepancies, and ensuring accurate documentation of all customer communications. The ideal candidate has experience in B2B collections, strong communication skills, and a process-driven approach to improving DSO, collection performance, and overall payment compliance.

Schedule: Monday-Friday, 8:00 AM-4:00 PM Boise, Idaho Time Zone (8 paid hours per day, 40 paid hours per week)

Responsibilities:

Collections

• Review and track accounts receivable aging reports on a daily basi
• Send scheduled payment reminder communications (Net 30, 45, 60, and 90 days)
• Conduct follow-up calls with customers regarding overdue balances
• Maintain accurate records of communications within the CRM system

Dispute Resolution

• Investigate and identify invoice discrepancies
• Collaborate with sales and operations teams to resolve billing errors 
• Monitor and document the progress of dispute resolutions

Reporting

• Prepare and distribute weekly Accounts Receivable (AR) aging reports
• Monitor and track Days Sales Outstanding (DSO) metrics
• Identify and flag high-risk accounts that may require proactive intervention
• Escalate delinquent accounts exceeding 60- and 90-day aging thresholds

Process Enforcement

• Ensure customers adhere to established payment terms and credit policies
• Verify purchase order (PO) requirements are met prior to order processing or fulfillment, when applicable
• Support the implementation and enforcement of credit hold procedures

Requirements:

• Minimum of 2 years of experience in Accounts Receivable or Collections
• Previous experience working with U.S. school districts or government agencies
• Proven background in B2B collections
• Excellent written and verbal English communication skills
• Strong and confident phone communication abilities with a customer-focused approach
• Solid understanding of basic accounting principles and accounts receivable processes
• Experience using QuickBooks or comparable accounting and financial management systems
• Professional, proactive, and tactful approach when handling collections and customer interactions

Key Performance Indicators:

• Achieve targeted reductions in Days Sales Outstanding (DSO) 
• Maintain accounts aged over 60 days within established performance thresholds
• Ensure complete and accurate documentation of all accounts receivable communications 
• Meet monthly collection rate targets

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.