Job Overview

Sydney Injury Doctors is a specialist practice handling work-related injuries, motor vehicle accidents, and medico-legal matters. Our client is seeking a reliable, organized Medical Receptionist to manage patient communications and administrative workflow from home.

Schedule

•  Flexible during client business hours - AEST (20 hours per week)

Responsibilities

• Answer and manage incoming calls, emails, and enquiries professionally
• Schedule and confirm appointments, including independent medical examinations (IMEs)
• Maintain accurate patient records in our cloud-based practice management system
• Process billing and payments (workers compensation, CTP/icare, private)
• Follow up and chase outstanding invoices and unpaid accounts to ensure timely payment
• Liaise with insurers, employers, solicitors, and healthcare providers
• Prepare and submit medico-legal documentation accurately and on time
• Maintain patient confidentiality and comply with privacy legislation

Requirements

• Experience in medical reception or admin (injury management, workers compensation, or medico-legal highly regarded)
• Familiarity with practice management software (e.g., Genie, Best Practice, Medical Director)
• Understanding of billing processes
• Confidence following up on overdue accounts in a professional, persistent manner
• Strong communication, attention to detail, and organizational skills
• Ability to work independently without on-site supervision
• A quiet, private home workspace and reliable high-speed internet

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.