Job Overview

Our client is looking for a Customer Operations & CRM Specialist to manage incoming customer communications, maintain CRM records, and support invoicing processes. You will act as the primary point of contact for email inquiries, ensuring all requests are handled promptly and accurately. This role requires strong organizational skills, attention to detail, and the ability to follow structured workflows while providing a high level of customer service.

Client Overview

Join a fast-paced print and production business supporting a diverse range of customers, from small businesses to large corporate clients. The company focuses on delivering high-quality products with efficient turnaround times, supported by strong customer communication and streamlined administrative processes. This role is central to maintaining smooth day-to-day operations and ensuring all customer interactions are handled professionally and efficiently.

Schedule: Monday - Friday, 0:00 AM/PM - 0:00 AM/PM [Timezone], with 1 hour unpaid/paid break (40 work hours per week)

Responsibilities:

Customer Communication & Inbox Management

• Monitor and manage incoming customer details
• Categorize inquiries based on type and urgency
• Respond using templates or personalized messaging as needed
• Ensure timely and professional communication at all times

CRM & Data Management

• Look up, update, and create customer records in the CRM
• Maintain accurate and up-to-date customer information
• Ensure all interactions and updates are properly recorded

Invoicing & Order Processing

• Convert estimates into invoices accurately
• Communicate billing details clearly with customers
• Ensure all invoicing aligns with provided estimates and records

Process Execution & Workflow Management

• Follow established flowcharts and internal documentation
• Take appropriate action based on customer requests
• Identify and escalate complex issues when required
• Maintain consistency and efficiency across all processes

Requirements

• 2–5 years of experience in administrative or customer service roles
• Strong written communication and email handling skills
• Experience working with CRM systems
• High attention to detail, particularly with invoicing and records
• Ability to follow structured processes while applying judgment

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.