Job Overview

Our client is seeking an analytical, highly organized Senior E-Commerce Specialist (Shopify) to serve as a vital extension of their Hong Kong business operations. In this full-time remote role, you will take ownership of the order fulfillment lifecycle and manage day-to-day global customer relations. This position goes beyond traditional customer support; it requires a proactive professional who can analyze consumer behavior, coordinate cross-functional shipping pipelines, and collaborate directly with management to execute promotional marketing campaigns that boost international sales.

Schedule

Monday - Friday, 9:00 AM - 6:00 PM HKT (40 work hours per week)

Responsibilities

• Receive, audit, and process all incoming global customer orders accurately through the company’s e-commerce ecosystem.
• Respond promptly to customer inquiries and independently resolve product, transactional, or delivery issues.
• Coordinate internally with logistics and warehouse teams to ensure products are dispatched on time and shipping delays are mitigated.
• Manage targeted email promotions, seasonal marketing campaigns, and direct customer outreach initiatives to drive repeat business.
• Analyze customer purchasing preferences, tracking metrics, and current e-commerce market trends to uncover optimization opportunities.
• Partner directly with the E-commerce Manager to support CRM administration and execute data-driven sales boosting initiatives.

Requirements

• 8+ years of dedicated, hands-on experience managing store operations, backend configurations, and integrations within the Shopify / Shopify Plus ecosystem.
• Excellent verbal and written English communication skills tailored for professional global consumer engagement and corporate reporting.
• Strong understanding of worldwide online retail operations, international shipping pathways, and multi-channel fulfillment models.
• Proven ability to interpret sales data, monitor customer satisfaction metrics, and evaluate target consumer behavior.
• Exceptional organizational habits paired with strong internal communication skills needed to collaborate across remote departments.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.