Job Overview

Our client is looking for a dedicated and detail-oriented P&C Insurance Customer Service & Administrative Support Specialist  to join their team. In this role, you will be a key support asset for insurance agency operations and client service delivery, reporting directly to the business owner for day-to-day task support. You will handle both inbound client communications and internal administrative processes with a focus on improving operational efficiency and client satisfaction.

Schedule

• Monday - Friday, 9:30 AM - 5:30 PM CST, (35 work hours per week)

Responsibilities

• Manage incoming phone calls and provide professional front-line customer service to policyholders and clients
• Perform back-office administrative tasks including data entry, document filing, and record management
• Support day-to-day insurance agency operations to ensure smooth workflow and service delivery
• Assist with processing insurance-related documentation (policies, claims, updates, renewals)
• Maintain accurate and up-to-date client records in agency systems
• Coordinate and follow up on client inquiries to ensure timely resolution and high customer satisfaction

Requirements

• Experience with Property & Casualty (P&C) insurance (must have)
• Experience with agency management systems (Preferably  Momentum, NowCert)
• Experience in financial services, brokerage, or underwriting support is highly preferred
  
• Professional English communication skills for international business calls.
• High attention to detail and strong organizational skills
• Ability to work independently and manage multiple tasks with minimal supervision

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.