Overview

This role is best suited for a technically capable, curious, and dependable operations professional who enjoys understanding how systems connect, troubleshooting technical issues, and supporting the tools that power a fast-moving business. You will help monitor, support, and improve the software ecosystem behind the client's daily operations, including SaaS platforms, API integrations, cloud-hosted servers, backend workflows, automations, and internal business tools.

Schedule:

• 8:30 AM to 5:00 PM MST. Monday - Friday with 30 min unpaid break (may slightly change depending on what's agreed during the interview)

Responsibilities

• Learn and understand the client’s internal systems, workflows, and operational processes
• Provide temporary systems coverage during July, followed by ongoing technical operations and integrations support
• Support and troubleshoot API integrations between business platforms
• Monitor backend systems and identify operational or technical issues
• Assist with administration and maintenance of DigitalOcean virtual servers
• Help maintain and support platforms such as: HubSpot, Zuper, Yeti, Google Workspace, and related operational and internal business tools
• Diagnose automation failures, sync issues, API errors, workflow interruptions, and backend system issues
• Review logs, alerts, and system behavior to identify root causes
• Perform basic configuration updates and light scripting adjustments when needed
• Read, understand, and make minor updates to Python scripts where appropriate
• Coordinate with vendors, technical partners, or internal stakeholders when escalation is required
• Create and maintain documentation for systems, processes, workflows, and troubleshooting procedures
• Communicate clearly with internal teams regarding system status, issue resolution, timelines, and next steps
• Help ensure business continuity by keeping critical tools, integrations, and workflows operating reliably

Requirements

• Experience supporting SaaS platforms and cloud-based business systems
• Familiarity with APIs, webhooks, integrations, and automation workflows
• Basic to intermediate Python knowledge
• Comfortable reading and understanding Python scripts
• Familiarity with Linux environments and cloud-hosted servers
• Experience with DigitalOcean, AWS, or comparable cloud platforms preferred
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to independently investigate technical issues and identify practical solutions
• Strong written and verbal English communication skills
• Strong documentation, organization, and attention to detail
• Comfortable working in a fast-paced operational environment
• Ability to learn new systems quickly and work independently

Nice to Have

• Previous experience in technical operations, systems coordination, integrations support, or platform administration
• HubSpot or similar CRM administration experience
• Experience with workflow automation tools
• IT helpdesk or technical support experience
• Experience documenting technical systems, troubleshooting steps, and internal processes
• Experience using AI-assisted coding tools such as ChatGPT, GitHub Copilot, or similar tools
• Experience supporting field service, home service, logistics, scheduling, or operations-focused businesses
• Familiarity with Zuper, Yeti, or similar operational platforms

You are a strong fit for this role if you:

• Enjoy troubleshooting systems, integrations, and operational workflows
• Can move between technical details and business context comfortably
• Ask plenty of questions to understand the real problem before jumping to a fix
• Can turn vague requests into practical next steps
• Are comfortable providing timelines, updates, and progress reports
• Stay organized while managing multiple tools, issues, and priorities
• Are curious, engaged, and eager to learn how things work
• Communicate calmly and clearly with both technical and non-technical stakeholders
• Take ownership of problems and follow them through to resolution

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.