Overview

Step into a role where your energy, communication skills, and personality truly make an impact, supporting a dynamic dance program. Our client is looking for an Italian-speaking specialist who enjoys connecting with people, solving problems, and turning challenging situations into positive experiences.

Schedule

• Monday - Friday, 6:00 AM - 3:00 PM Mountain Time, with 1 hour unpaid break (40 work hours per week)
• Note: All agents receive two paid 15-minute breaks.

Responsibilities

• Speak to customers on inbound and outbound calls, emails, and live chats.
• Handle customer inquiries, usually regarding accounts and membership needs.
• Focus on retaining customers who wish to cancel their membership.
• Answer order inquiries in a timely manner.
• Document all interactions accurately within the project’s systems.

Requirements

• Fluency in Italian and English with strong soft skills and a positive, upbeat attitude.
• MUST SUBMIT A VIDEO RECORDING INTRODUCING YOURSELF; MUST BE SAVED IN A GOOGLE DRIVE
• Ability to handle back-to-back contacts in a fast-paced environment.
• Team-oriented mindset and adaptability.
• OS: Windows 10/11 (Strictly no MacBooks).
• Connectivity: Verified Static IP.
• Peripherals: USB-connected headset (No Bluetooth/3.5mm).
• Display: Dual monitors (confirmed on-hand or immediate purchase).
• Reliable computer hardware capable of running a virtual desktop.
• Verified static IP, or a confirmed path to obtaining one

Qualifications

• Previous sales or retention experience is considered a plus.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.