Overview:

We are seeking a bilingual Spanish Bilingual Optometry Patient Coordinator to support the daily operations of a busy optometry practice. This role involves managing patient scheduling, conducting outbound calls, providing exceptional customer service, and performing a variety of administrative and quality control tasks to ensure smooth clinic operations. The ideal candidate is highly organized, customer-focused, fluent in both English and Spanish, and has previous healthcare or medical office experience.

Schedule: Monday to Friday, 9:00 AM to 6:00 PM PST (CA, USA) | With 1-hour unpaid break, 40 hours per week

Responsibilities:

• Handle administrative tasks to support the optometry practice’s daily operations
• Perform quality control checks on various administrative processes
• Interact with patients, including scheduling appointments and follow-ups
• Make outbound calls to both English and Spanish-speaking patients
• Manage patient scheduling and maintain an organized appointment system
• Provide customer service to address patient inquiries and concerns
• Assist with general administrative duties as required by the practice

Requirements:

• Fluency in both English and Spanish (speaking and writing)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in using computer systems and software for scheduling and administrative tasks
• Patient-focused mindset with a dedication to outstanding customer service
• Ability to consistently work 40 hours per week
• Prior experience supporting healthcare or medical operations

Scope:

• Manage incoming and outgoing patient communications
• Oversee appointment scheduling and management system
• Ensure quality control of administrative processes
• Assist in maintaining patient records and practice documentation
• Support the overall efficiency and effectiveness of the optometry practice’s operations

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.