Job Overview:

Are you a natural problem-solver who loves supporting families and building community?

As our Client Relations & Operations Coordinator (After-Hours), you will be the comforting, calm voice for parents navigating urgent, same-day childcare needs during evenings and weekends. In this dynamic role, you’ll seamlessly manage our booking portal, coordinate nanny schedules, and handle essential administrative pieces like interviews and reference checks to keep things running beautifully. Beyond operations, you’ll get to spark excitement for our brand across Las Vegas, Reno, Sacramento, and Orange County by engaging daily with online mom groups and cultivating warm leads. If you are ready to be a key ambassador building trusted partnerships with local pediatricians, realtors, and venues—we would love to welcome you to the team!

Schedule:

• 5:00 PM - 10:00 PM Monday - Friday; and 6:00 AM - 6:00 PM Saturdays; Reno, Nevada time

Responsibilities:

After-Hours Support

• Respond to all after-hours calls, texts, emails, and portal messages.
• Support urgent scheduling needs and same-day care requests.
• Communicate clearly, professionally, and calmly with families.
• Escalate emergencies or sensitive situations to leadership immediately.
• Document all after-hours activity for next-day follow-up.

Scheduling & Administrative Support

• Assist families with booking care in the portal and support schedule changes or cancellations.
• Confirm nanny availability and booking details.
• Flag coverage gaps and recurring scheduling issues for leadership review.
• Handle administrative work like scheduling interviews, appointment management, reference checks, and email/phone assistance.

Marketing & Growth

Markets: Las Vegas, Reno, Sacramento, Orange County

• Engage daily in local parenting groups, mom groups, and community groups.
• Follow up with warm leads who showed interest but did not book.
• Track lead sources by city and report partnership conversations and opportunities weekly.
• Introduce the client as a trusted local childcare resource.
• Identify and connect with Realtors, pediatric offices, OBs & birth centers, and event venues.

Requirements:

• Availability: Ability to work flexible, non-traditional hours to cover after-hours support shifts.
• Communication Skills: Exceptional verbal and written communication skills; ability to remain composed under pressure or when dealing with anxious parents.
• Technical Proficiency: Comfort using online portal systems, email, messaging apps, and tracking tools to manage leads and schedules.
• Problem-Solving & Judgment: Strong critical thinking skills to handle urgent care requests and accurately judge when a situation needs to be escalated to leadership.
• Organization: High attention to detail for tracking lead sources, documenting support calls, and identifying recurring scheduling issues.
• Regional Knowledge: Familiarity with (or willingness to learn) the local communities and demographics of Las Vegas, Reno, Sacramento, and Orange County.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. We will set your hourly pay rate based on your performance in the application process. Submissions that meet all requirements will receive priority review.