Job Overview

Our client is seeking a technically adept and commercially minded Accounts Receivable Team Lead (NetSuite & Billing Operations) to own the quality, accuracy, and timeliness of all partner invoicing activity within the Merchant Partner Finance function. In this hybrid "working team lead" role, you will not perform routine transactional data entry. Instead, you will act as the ultimate review-and-approval gate for high-value outputs, orchestrate workload distribution for a team of two Invoicing Associates, and serve as the main escalation bridge to resolve complex billing disputes with external merchant partners and internal leadership.

Schedule

• Monday - Friday, 12:00 PM - 09:00 PM AEST, with 1 hour unpaid break (40 hours per week)

Responsibilities

• Quality Control & High-Value Governance: Audit and sign off on all partner invoices and Recipient-Created Tax Invoices (RCTIs) valued at US$10,000 or more prepared by Associates; review all credit notes, manual billing requests, and adjusted invoices.
• Master Data Auditing: Review Customer Master Data modifications (payment terms, settlement types, and banking details) for systemic accuracy and source-document backing; maintain an internal target review turnaround of 3 business hours.
• Dispute Resolution & Escalations: Serve as the primary point of contact for disputed partner ledgers, complex multi-currency reconciliations, and vendor billing queries; coordinate directly with Account Managers, Commercial Partnerships, and external partner finance teams.
• Systems Ticket Management: Ensure report-to-invoice variances are immediately logged in Jira for the Data Operations unit to review, managing these tickets through to closeout; route complex disputes exceeding US$10,000 to the Manager.
• Team Leadership & Month-End Close: Prioritize daily workloads, schedule invoicing cycles, and manage capacity for your 2-person Associate pod; own the invoicing close components to ensure Single-Pay and Dual-Pay cycles finish within contracted timelines.
• Accrual Support: Review and pass over unissued month-end invoice listings to the Revenue Analyst to support accurate corporate re-accrual modeling.
• Process Optimization & SOP Architecture: Maintain and update comprehensive Standard Operating Procedures (SOPs) at least quarterly; support the transition of manual billing profiles to automated database executions.
• Reporting & Metrics: Compile and deliver a comprehensive performance report to the AR Manager every Friday EOD covering volumes, SLA exceptions, unclosed disputes, and open blockers.
• Partner Commissions Tracking: Validate report integrity at the point of billing (including the commission line item) and resolve all partner disputes related to how those commissions were calculated.

Requirements

• System Specialization: Advanced, production-level NetSuite proficiency is mandatory, with strong skills in transaction logging, customer master data administration, saved searches, and standard reporting extractions.
• Professional Footprint: 5 or more years of experience in billing, accounts receivable, or revenue operations, with at least 2 or more years serving in a dedicated review/approval, supervisory, or team lead capacity.
• Advanced Excel Skills: Mastery of data manipulation formulas (such as XLOOKUP, VLOOKUP, Index/Match), pivot tables, and multi-source data reconciliations.
• Communication Polish: Complete fluency in written and verbal English, with the professional communication skills needed to coordinate directly with commercial leads and external stakeholders.
• Financial Foundations: Strong working knowledge of complex, multi-entity, and multi-currency invoicing environments.

Qualifications

• Experience leading a small team within a business process outsourcing (BPO) environment or centralized corporate shared-services model is highly regarded.
• Familiarity with the core systems: NetSuite (Primary ERP ledger), Jira (Ticketing/workflows), and Google Drive Suite.

Key Performance Indicators (KPIs)

• Associate Output Review: 100% of required invoices (valued at US$10,000 or more, credit notes, manual drafts) audited within 3 business hours.
• Single-Pay Close Cycle: Complete and deliver by the 3rd working day of the following month.
• Dual-Pay Close Cycle: Dispatched completely within contracted partner terms.
• Team Invoicing Accuracy: 99% accuracy rate across post-review issued items.
• Escalation Turnaround: 100% resolved within 2 business days (excluding peak 3-day invoice cycles).
• Weekly Operations Report: Delivered to the client by end of day Friday, without exception.

Independent Contractor Perks 

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.