Account Manager - E-Commerce Platform

We are seeking an experienced Account Manager to join our team and manage key relationships with a major e-commerce platform partner. This is an excellent opportunity to take on a strategic role that bridges sales, operations, and customer success.

Key Responsibilities:

• Manage and nurture relationships with platform stakeholders and internal teams
• Monitor account performance and identify growth opportunities
• Ensure timely communication and resolution of account-related issues
• Develop and execute strategies to maximize account potential
• Track KPIs and provide regular reporting on account health
• Collaborate with cross-functional departments to support business objectives
• Identify upsell and cross-sell opportunities

Required Qualifications:

• 3+ years of account management or customer success experience
• Strong communication and negotiation skills
• Ability to manage multiple priorities and deadlines
• Proficiency in CRM systems and data analysis
• Problem-solving mindset with attention to detail
• Proven track record of maintaining and growing accounts

Preferred Qualifications:

• Experience in e-commerce or marketplace environments
• Familiarity with platform operations and logistics