The Role:

Working closely with our Property and Experts, you will play a vital role in ensuring a seamless client and tenant journey by maintaining accurate records, supporting compliance initiatives, and delivering high-quality administrative support across the lettings function.

A key focus of the role will be assisting with ongoing compliance audits, ensuring that all required landlord and property documentation, certifications, and records are accurately maintained and readily available.

This position is ideal for someone who thrives in a fast-paced environment, enjoys working with detailed processes, and takes pride in delivering accurate, compliant, and efficient administrative support.

About the Company:

The Company is a leading UK-based lettings and property management company committed to delivering exceptional service to landlords and tenants. With a strong focus on compliance, operational excellence, and customer experience, we are seeking a detail-oriented and proactive Property Compliance & Lettings Administrator to join our growing team.

Schedule:

• Mondays to Thursdays, 9:00 am to 5:30 pm (On Tuesdays, work starts at 8:45 am for team meetings)
• Fridays, 9:00 am to 5:00 pm
• UK Time, 40 hours per week

Key Responsibilities:

• Property Compliance & Audit Support
• Assist with property compliance audits to ensure all required landlord and property documentation is held and up to date.
• Verify and maintain compliance-related records, certificates, and supporting documentation.
• Monitor documentation expiry dates and support renewal processes where required.
• Conduct regular audits of systems and records to ensure compliance and accuracy.
• Lettings Administration
• Support Property and Lettings Experts with tenancy administration and day-to-day operational tasks.
• Validate tenancy documentation, workflows, and records for accuracy and completeness.
• Maintain and update CRM systems and internal databases.
• Process administrative tasks relating to landlord and tenant onboarding, tenancy progression, and ongoing management.
• Compliance & Legislation Support
• Develop and maintain knowledge of UK lettings legislation and compliance requirements.
• Provide guidance and support to the wider team on compliance-related processes.
• Ensure company procedures align with current regulatory requirements.
• Supplier & Stakeholder Coordination
• Liaise with suppliers, contractors, and third-party providers as required.
• Support the management of supplier relationships and administrative coordination.
• Collaborate with internal teams to ensure a positive experience for landlords and tenants.

Requirements:

• Essential
• Previous experience in administration, compliance, property administration, or a similar detail-focused role.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Experience working with CRM systems and maintaining data integrity.
• Strong written and verbal English communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Ability to work independently while collaborating effectively with a remote team.
• Desirable
• Experience working within the UK property, lettings, real estate, or property management sector.
• Understanding of UK tenancy administration and compliance requirements.
• Experience conducting audits, document validation, or compliance reviews.
• Familiarity with property management software and lettings platforms.

Key Competencies:

• Highly detail-oriented and methodical
• Strong problem-solving abilities
• Proactive and self-motivated
• Process-driven mindset
• Excellent multitasking capabilities
• Strong sense of accountability and ownership
• Commitment to delivering exceptional service

What Success Looks Like?

• Accurate and compliant property and landlord records.
• Well-maintained CRM and property management systems.
• Timely completion of compliance audits and documentation reviews.
• Effective support of the lettings team through high-quality administration.
• Consistent delivery of excellent service to landlords and tenants.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.