Overview

Join our dynamic team as a customer-focused professional dedicated to delivering exceptional service in a fast-paced environment. In this role, you will manage inbound communications, process orders, and collaborate closely with our dispatch team to coordinate schedules and resolve customer inquiries. This is a fantastic opportunity for a detail-oriented multitasker with CRM experience to make a direct impact on customer satisfaction and account retention.

Schedule: Monday to Friday, 8:30 AM to 5:00 PM with 30-min unpaid break

Responsibilities

• Handle incoming calls from potential customers and provide quick, accurate pricing and scheduling information using our zip-app.
• Send follow-up emails for all quotes provided over the phone.
• Conduct a structured follow-up sequence on days 2, 4, 7, 15, and 25 to determine if we won or lost the account.
• Set up new accounts in our software and coordinate job scheduling with the dispatch team.
• Field incoming calls and emails from customers regarding pickup needs, changes, and inquiries.
• Engage with potential clients to process orders and provide relevant information about our services.
• Coordinate and reschedule pickups as requested by customers, ensuring minimal disruption to their operations.
• Proactively troubleshoot and resolve any customer access issues in real-time, demonstrating quick thinking and resourcefulness.
• Act as the primary point of contact for customer complaints and issues, ensuring prompt resolution and customer satisfaction.
• Collaborate closely with the dispatch team to ensure alignment on customer requirements and optimize service delivery.

Requirements

• 1+ years of experience in customer service or a related field, demonstrating a strong understanding of customer-centric principles.
• Exceptional verbal and written communication skills, with a keen attention to detail and accuracy.
• Proficiency in utilizing CRM platforms to manage customer interactions and track relevant information.
• Ability to remain composed and professional when dealing with challenging customers or high-pressure situations.
• Highly organized and detail-oriented, with a demonstrated ability to multitask effectively in a fast-paced environment.
• A collaborative team player who thrives in a cross-functional work setting, actively contributing to the success of the team and the organization as a whole.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (HMO Coverage)
• Steady freelance job
• Health Insurance for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.