Job Overview

Our client is seeking a highly organized and patient-focused Dental Care Coordinator to support patients throughout their orthodontic treatment journey. This role is ideal for someone with strong orthodontic or dental coordination experience, excellent communication skills, and a solid understanding of insurance verification, treatment financing, and patient relationship management.

The successful candidate will work closely with the doctor and internal team to coordinate patient care, explain treatment plans and payment options, manage insurance-related tasks, and support virtual orthodontic workflows. This is a full-time remote position requiring a proactive, detail-oriented, and relationship-driven professional who can deliver a high-quality patient experience in every interaction.

Client Overview

Our client is a modern orthodontic practice based in Torrance, California, dedicated to delivering high-quality orthodontic care with a strong focus on patient experience, technology, and personalized treatment. The practice combines advanced orthodontic solutions with a friendly and supportive environment, helping patients feel confident throughout their smile transformation journey. Their team values professionalism, positivity, efficiency, and exceptional patient communication.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM [Torrance, CA Time], with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Coordinate patient treatment plans and guide patients throughout their treatment journey
• Review orthodontic insurance benefits, claims, ledgers, and payment breakdowns accurately
• Explain treatment costs, insurance coverage, financing options, and payment plans clearly to patients
• Maintain accurate patient financial records and ensure proper insurance claim submission and follow-up
• Build rapport with patients through friendly, professional, and confident communication
• Monitor patient progress and support virtual care workflows, including Invisalign Virtual Care and ClinCheck monitoring
• Collaborate closely with the doctor and internal team to ensure a seamless patient experience
• Handle inbound and outbound patient communication via phone, email, and messaging platforms
• Ensure all patient interactions reflect the practice’s positive and high-standard culture

Requirements

• Proven experience in orthodontic, dental, or medical coordination roles, with strong knowledge of insurance verification, claims processing, benefits, and patient ledgers
• Excellent problem-solving and communication skills, with the ability to clearly explain insurance-related calculations and provide professional patient support
• Friendly, upbeat, and relationship-focused personality with strong emotional intelligence and the ability to build trust with patients
• Experience using orthodontic software such as OrthoTrac or Adit is highly preferred; familiarity with Invisalign workflows, Virtual Care, or ClinCheck monitoring is a plus
• Highly organized, proactive, and able to work independently in a remote environment
• Long-term mindset with a strong sense of accountability, ownership, and commitment to delivering a positive patient experience

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.