Company Overview
A growing U.S.-based healthcare practice focused on helping patients improve quality of life through specialized treatment programs and patient-centered care. The clinic is expanding its outreach and intake operations to better support prospective patients seeking treatment solutions.

Role Overview
We are seeking a compassionate and confident Patient Intake & Sales Specialist to support lead follow-up, patient communication, and appointment scheduling for a growing healthcare practice. This role combines patient intake coordination, lead nurturing, appointment setting, and CRM pipeline management, making it ideal for someone who is empathetic, organized, and comfortable speaking with patients in a healthcare-focused environment.

Schedule: Full-Time (37+ hours per week) 

Must include: Monday: 9 AM – 7 PM = 10 hours
Tuesday: 10 PM – 7 PM = 9 hours
Wednesday: 9 AM – 5 PM = 8 hours
Thursday: 9 AM – 7 PM = 10 hours

Patient Intake & Lead Follow-Up

• Conduct outbound follow-up calls to leads generated through social media and marketing campaigns

• Use established scripts and conversational frameworks to qualify prospective patients

• Build rapport with patients while maintaining professionalism and empathy

• Educate prospective patients about the clinic’s treatment process and next steps

Appointment Scheduling & Pipeline Management

• Schedule and confirm appointments across clinic locations

• Follow up consistently with leads who do not schedule during the initial interaction

• Manage non-responsive leads through strategic SMS and phone follow-up sequences

• Maintain an organized and updated pipeline within the CRM system

Patient Communication & Customer Experience

• Provide compassionate support to patients experiencing chronic pain or neuropathy-related symptoms

• Maintain professional communication standards for all patient interactions

• Ensure accurate documentation of lead conversations, appointment statuses, and follow-up activities

• Support a positive patient experience from first contact through scheduling

Requirements

• Strong confidence and professionalism on the phone

• Excellent English communication skills for U.S.-based patient interaction

• Previous experience in healthcare, patient intake, appointment setting, or sales environments

• Ability to follow scripts naturally while building authentic rapport

• High level of empathy and emotional intelligence

• Experience using CRM systems and maintaining organized pipelines

• Strong organizational and follow-up skills

• Comfortable working independently in a remote environment

Highly Regarded Skills & Experience

• Experience working with U.S.-based healthcare clinics or medical practices

• Background in high-volume lead follow-up or patient coordination

• Familiarity with healthcare intake workflows and appointment scheduling

• Experience with SMS-based lead nurturing and communication

• Ability to handle sensitive conversations with professionalism and empathy

Scope

• Handle patient lead follow-up and appointment scheduling workflows

• Manage direct patient communication through phone and SMS outreach

• Maintain CRM pipeline organization and accurate lead tracking

• Support clinic growth by improving lead conversion and appointment consistency

• Contribute directly to patient experience and operational efficiency

• Opportunity for long-term growth within a growing healthcare organization

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.