Overview:

We are seeking a talented Case Management Coordinator (Client & Research Support) to identify, evaluate, and engage top-tier industry experts for complex legal cases. In this fully remote role, you will collaborate closely with internal legal and account management teams to deliver prompt, high-quality expert matches while cultivating a strong professional network. This is an exciting opportunity for a recruitment professional with a legal background to join a dynamic, purpose-driven team serving global clients. 

Schedule:

• Monday - Friday, 09:00 AM - 05:00 PM AEST | With 1 hour unpaid break (40 work hours per week)

• Note: Flexibility for early or late requests may be required

Responsibilities:

• Act as the first point of contact for new enquiries via email, phone, or website, ensuring clients feel supported from the outset
• Accurately record new matters in the case management system to enable seamless tracking and progression
• Conduct conflict checks to uphold compliance and maintain client trust
• Maintain and organise the Research Team’s SharePoint folders, ensuring information is current, accessible, and reliable
• Develop and refine process documentation to support consistency and continuous improvement
• Audit matters at various stages to ensure accuracy, completeness, and smooth handovers
• Keep case management notes updated with key correspondence to support effective collaboration
• Engage with clients during the information-gathering stage to keep matters progressing
• Draft clear and comprehensive handover notes to support the Case Management team
• Prepare professional follow-up communications for Researchers to send to clients
• Provide regular email updates to experts on matter progress
• Maintain accurate records of law firms, lawyers, and experts to support efficient workflows
• Coordinate and manage Preliminary Teleconference (PTC) scheduling between lawyers and experts
•  Facilitate Preliminary Teleconference (PTC) when Research Associates are unavailable, ensuring continuity and momentum 

Requirements:

• Bachelor’s degree with 2+ years of relevant experience
• Exceptionally detail-oriented and highly organised, with the ability to manage multiple priorities effectively
• Process-driven and efficient, with a strong focus on accuracy, quality, and consistency
• Comfortable handling enquiries and managing data with care and precision
• Strong process mindset with an interest in workflow efficiency and continuous improvement
• Proficient in CRM systems, SharePoint, and Microsoft Office
• Excellent written and verbal communication skills, with the ability to engage confidently and professionally with clients, experts, and internal teams
• Experienced in calendar and email management
• Able to work autonomously while also contributing effectively as a team player
• Comfortable working with multicultural teams and international stakeholders
• Preferred: Experience in a legal or professional services environment

Why Join Us?:

• Fully remote work from any location aligned with Australian time zones
• Engage in diverse sourcing projects across multiple industries
• Access to comprehensive databases and research tools
• Supportive team and management structure
• Opportunity for career growth and increased responsibilities

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.