Property Management Virtual Assistant
About the Role
We are seeking a highly organized and proactive Property Management Virtual Assistant to support the day-to-day operations of a growing property management team. This role is ideal for someone with prior property management experience who thrives in a fast-paced environment and enjoys providing excellent support to both tenants and internal stakeholders.
You will play a key role in managing tenant communications, maintaining accurate records, and ensuring administrative and operational tasks are completed efficiently.
Work Schedule: Full-time (40 hours/week), Monday to Friday 9am to 6pm EST with one hour of unpaid break
Key Responsibilities
- Serve as a primary point of contact for tenant communications and inquiries.
- Manage and update tenant information within AppFolio and CRM systems.
- Support daily property management operations and administrative workflows.
- Process transactional and back-office tasks with accuracy and attention to detail.
- Maintain organized records, documentation, and system data.
- Coordinate follow-ups and assist with tenant-related requests and issue resolution.
- Ensure tasks are completed on time while adhering to established processes and procedures.
Qualifications
- Previous experience in property management is required.
- Proficiency with AppFolio property management software.
- Experience using CRM platforms and property management systems.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication abilities.
- High level of accountability, reliability, and self-motivation.
- Ability to work independently in a remote environment while remaining responsive and detail-oriented.
- Availability to work within the client's preferred business hours.
Engagement Details
- Full-time remote position.
- Focus on tenant relationship management and administrative support.
- Responsible for CRM management, system updates, and operational coordination.
- Support day-to-day property management activities and back-office processes.
- Opportunity to become a key contributor to a growing property management operation.