Job Overview

Our client is looking for an Enrollment & Billing Coordinator to be the frontline champion for families, managing everything from day-to-day enrollment logistics to complex account and billing inquiries. This is a fully remote position that requires a high degree of autonomy. You will need to manage your time effectively, ensure no detail slips through the cracks, and deliver a warm, professional, and world-class customer experience in every email interaction.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM AEST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

Customer Care & Booking Management

• Email Management: Respond to parent enquiries via email in a timely, empathetic, and professional manner.
• Logistics & Changes: Process program bookings, cancellations, and schedule changes on behalf of families efficiently.
• Guided Support: Provide clear, accurate guidance on session availability, program details, and booking policies.
• CRM Accuracy: Meticulously record all customer interactions in our system and ensure all follow-ups are completed within required timeframes.

Account, Billing & Finance Support

• Account Resolution: Assist families with detailed account enquiries, including invoices, statements, and payment history.
• Payment Processing: Handle payment arrangements, part-payments, and account adjustments strictly in line with internal compliance procedures.
• Government Subsidy Administration: Assist families by preparing and submitting required data to Centrelink.
• Credit Control Collaboration: Work closely with our internal finance team to assist with the proactive management and resolution of overdue accounts.

Requirements Experience & Skills

• Dependable & Highly Reliable: You are a rock-solid professional who shows up consistently, hits deadlines without fail, and can be counted on to manage your responsibilities seamlessly day in and day out.
• The Written Word: Clear, polished, and professional written communication skills are a must.
• Industry Experience: Proven experience handling parent/family emails and managing customer accounts/invoicing.
• Autonomy: A strong ability to work independently without constant monitoring, ensuring your hours are used productively and effectively.
• Eagle Eye: Excellent attention to detail—you catch the small errors that others miss.
• Customer-Centric Mindset: A deep commitment to delivering an exceptional customer experience with every single interaction.

Technical Requirements

• Tech Stack Ready: You must have a highly reliable, excellent internet connection to support remote work without disruptions.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.