Overview

Join a growing healthcare operations company supporting medical-legal billing, arbitration workflows, and healthcare administrative services across the United States.

We are seeking a proactive and highly organized Healthcare Operations Team Coordinator / Team Lead to oversee a remote team of Healthcare Operations Support Specialists while helping drive operational quality, workflow efficiency, and hiring coordination.

This role combines people leadership, workflow management, quality control, and operational support within a HIPAA-conscious healthcare environment. The ideal candidate is experienced in healthcare administrative operations, thrives in structured process-driven environments, and can lead offshore teams while maintaining strong operational accuracy and accountability.

You will play a critical role in scaling operational processes, onboarding new team members, supporting hiring efforts, and ensuring smooth day-to-day coordination of medical-legal case workflows.

Schedule: Full-Time (40 hours/week) | Aligned with EST business hours

Responsibilities

• Team Leadership & Operations Coordination: Supervise a remote team, monitor productivity, track KPIs, and ensure SLA compliance. Coordinate daily activities, manage case assignments, audit workflows for quality control, and proactively escalate bottlenecks while continuously improving SOPs.
• Hiring, Training & Onboarding: Assist with recruitment coordination, candidate screening, and interviewing. Manage the onboarding and training of new hires, maintain training guides, and coach team members to close performance gaps.
• Healthcare Operations Support: Oversee healthcare and medical-legal case intake, ensuring accurate info extraction from medical/legal records. Monitor eligibility screening, review documentation completeness, utilize Excel/SharePoint/Teams for tracking, and maintain strict HIPAA compliance.

Requirements

• Note: Applicants must complete the screening questions.
• Previous experience leading or coordinating administrative, healthcare operations, or back-office support teams.
• Experience in healthcare claims, insurance operations, revenue cycle management, or medical-legal workflows.
• Strong English communication skills (internal coordination and documentation review) alongside strong organizational and leadership abilities.
• High attention to detail, process accuracy, and experience managing remote team accountability and deadlines.
• Proficiency with Microsoft Excel, SharePoint, Microsoft Teams, and operational tracking systems.
• Solid understanding of HIPAA regulations, healthcare data confidentiality practices, and an analytical mindset.

Highly Regarded Skills & Experience

• Experience in legal process outsourcing (LPO) or medical-legal administrative operations.
• Experience supervising offshore operations teams and building SOPs or QA systems.
• Familiarity with arbitration workflows, claims review, or healthcare compliance processes.
• Previous involvement in recruitment, onboarding, employee training, and KPI tracking.
• Experience in startup or rapidly scaling operational environments.

Scope

• Lead and coordinate offshore healthcare operations support teams.
• Support hiring, onboarding, and team development initiatives.
• Maintain operational quality, compliance readiness, and workflow efficiency.
• Oversee documentation workflows, eligibility screening processes, and case tracking systems.
• Collaborate directly with leadership to improve operational scalability and process consistency.
• Contribute to building a high-performance healthcare operations environment.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.