Job Overview

Our client is seeking a dynamic Education Admissions and Support Coordinator to fill a position that requires managing high-volume inquiries via calls and the Crisp platform across Australian, UK, and Irish business hours. You will bridge international time zones by conducting outreach to educational institutions and researching university requirements while maintaining seamless collaboration with the Australian team via Slack. A successful candidate will leverage strong English communication skills and a proactive mindset to handle complex business processes and essential data management tasks.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM UK Time (40 work hours per week)

Responsibilities

• Manage multi-channel support by answering incoming calls, emails, and live chats across Australian, UK, and Irish time zones using Crisp and phone platforms.
• Learn and navigate complex business operations and overlapping processes across four different jurisdictions.
• Research university requirements and admission information for various educational programs.
• Conduct outbound calls to schools and educational institutions
• Handle administrative tasks during quiet periods, including data entry and spreadsheet management.
• Collaborate seamlessly with the Australian team using Slack and other communication tools.

Requirements

• Professional English communication skills with clear and professional delivery
• Ability to quickly learn and understand complex business processes
• Experience with customer service platforms (Crisp preferred)
• Familiarity with communication tools like Slack and Aircall
• Strong administrative and organizational skills
• Ability to work flexible hours including evenings and weekends
• Proactive approach to problem-solving and customer support

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.