Overview:

Our client is a fast-growing, award-nominated private lending disruptor transforming access to capital for Australian small and medium-sized enterprises (SMEs). They provide short-term business loans from 5,000–100,000 with a market-leading promise: approval and funding within two hours. Through a proprietary, data-driven platform and a 90% approval rate, they have achieved 200% first-half growth and are rapidly scaling. This is a high-energy, no-ego, execution-focused fintech environment where you will work directly alongside management.

We are looking for a highly proactive, polished, and fast-learning Executive Support & Loan Processing Coordinator to support a key management-tier leader (or leadership team). This is not a passive admin role. You will act as an extension of management—anticipating needs, protecting executive time, ensuring operational follow-through, and bringing energy, presence, and excellent communication to every interaction. The ideal candidate learns new systems in days, not weeks, and communicates with clarity, confidence, and warmth—whether via email, Slack, or Zoom.

Schedule: 

• Monday–Friday, 9:00 AM – 5:00 PM | Sydney Time Zone (AEST/AEDT)

Responsibilities:

Executive Support (Management-Facing)

• Proactively manage a busy executive calendar, resolving conflicts and prioritizing high-leverage activities (lending decisions, partner meetings, strategy)

• Prepare briefs, agendas, and follow-ups for internal and external meetings

• Screen and triage emails, messages, and borrower communications, flagging only what requires executive attention

• Act as a professional gatekeeper, ensuring management can focus on growth while you handle operational coordination

Lending Operations Coordination (Light, High-Impact)

• Verify lead and borrower data before it reaches loan officers, ensuring accuracy and completeness

• Track loan applications from submission → approval → funding, alerting management immediately to delays or discrepancies

• Send professional, clear, and timely email updates to borrowers regarding application status, missing documents, or payment confirmations

• Reconcile basic payment records and assist with invoice generation (full training provided)

• Maintain organized records in spreadsheets, CRM, or lender portals so management can access real-time loan data instantly

Communication & Presence (Key Differentiator)

• Represent management with professionalism and energy in written and verbal communication

• Follow up relentlessly but politely with borrowers, internal teams, and external partners

• Proactively flag risks, delays, or errors before they become problems

• Bring a solutions-oriented mindset: “Here’s the issue, and here’s what I recommend”

Learning & Adaptability

• Rapidly master internal lending processes, loan management systems, and data entry protocols

• Adapt to shifting priorities as the company scales—no two days will look identical

• Suggest and implement small workflow improvements that save the executive 30+ minutes daily

Requirements (Non-Negotiable):

• Experience: 1–3 years as an Executive Assistant, Personal Assistant, or similar high-touch support role (fintech, lending, banking, professional services, or startup environment strongly preferred)

• Attention to Detail: You spot a missing comma, a mismatched dollar amount, or an incomplete bank statement without being told

• Quick Learning: You can be trained on a new lender portal or CRM in one sitting and use it independently the next day.

• Presence & Energy: You communicate with clarity, confidence, and a positive, can-do attitude. You do not disappear or wait to be asked

• Excellent Communication: Professional written English (emails, updates, summaries) and clear spoken English for occasional Zoom calls

• Technical Baseline: Proficient in Google Sheets/Excel (sorting, filtering, basic formulas), email (Gmail/Outlook), and Slack or Teams

Preferred (Strong Advantage):

• Previous experience in private lending, loan processing, mortgage broking, or SME finance
• Familiarity with CRMs (HubSpot, Salesforce), lender portals, or reconciliation tools

• Experience supporting a founder, CEO, or director in a fast-growing company

Performance Indicators:

First 30 Days

• Executive calendar is organized, meeting conflicts eliminated

• You independently verify loan data with zero critical errors

• Borrowers and team members describe your communication as “clear, fast, and professional”

First 60 Days

• You proactively flag three potential loan processing issues before they cause delays

• Executive spends noticeably less time on email and data entry

• You require minimal supervision on daily lending coordination tasks

First 90 Days

• Executive describes you as “an extension of myself” and trusts you with high-autonomy tasks

• You have suggested and implemented at least two process improvements (e.g., a borrower follow-up template, a loan tracking sheet)

• You are considered a core member of the operations rhythm, not just support staff

Independent Contractor Perks:

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations

Note:
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.