Job Overview:

We are seeking a Client Operations & Admin Coordinator to streamline client communications, manage task logging, and ensure deliverables are tracked effectively. The role is designed to remove the bottleneck from day-to-day client operations, ensuring smooth communication and project flow across the business.

Schedule:

• Monday - Friday, 9:00 AM - 5:00 PM GMT/BST (40 hours a week)

Responsibilities:

Client Communications & Inbox Management

• Active Monitoring: Proactively monitor dedicated client inboxes during UK business hours (9 AM – 5 PM GMT/BST).
• Strategic Email Triaging: Efficiently process incoming client emails based on urgency and actionability:
• If Actionable: Create a structured ClickUp task utilizing the agreed-upon template.
• If Acknowledgment is Needed: Promptly draft and send professional holding replies.
• Workflow Optimization: Maintain a seamless, highly structured Client Inbox $\rightarrow$ ClickUp Intake workflow to ensure 100% of client requests are captured and logged.
• Success Metric (KPI): 100% of actionable client emails must be logged into ClickUp on the same business day, maintaining consistent positive feedback from clients on responsiveness and communication.

Project Coordination & Deliverable Tracking

• ClickUp Oversight: Review ClickUp daily to track upcoming deliverables and project timelines.
• Freelancer Accountability: Proactively follow up with freelancers regarding any overdue tasks to ensure deadlines are met.
• Daily Reporting: Prepare and distribute a concise Morning Report detailing:
• New client emails received
• Newly logged ClickUp tasks
• Deliverables due today and tomorrow
• Success Metric (KPI): The Daily Morning Report must be sent before 10:00 AM UK time, and 100% of overdue tasks must be flagged and followed up on within 24 hours.

Operational & Marketing Support

• Administrative Assistance: Support the team with light administrative duties, including managing contracts, organizing receipts, and compiling basic reporting tasks.
• Marketing Admin Support: Assist with light marketing execution, such as uploading blog posts, formatting newsletters, and scheduling social media content.
• Success Metric (KPI): Administrative and marketing tasks are completed accurately, on schedule, and aligned with internal quality standards.

Requirements:

• Proven experience in operations, client services, or admin coordination.
• Experience with ClickUp or similar project/task management tools.
  
• Strong written communication skills with a professional, friendly tone.
• Highly organized, detail-oriented, and proactive.
• Ability to work independently and manage priorities in a fast-moving environment.
• Familiarity with light marketing admin (blogs, newsletters, social scheduling) is a plus.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. We will set your hourly pay rate based on your performance in the application process. Submissions that meet all requirements will receive priority review.