Job Overview

Our client is looking for a dedicated and professional Patient Coordinator to become the cornerstone of their patient communication efforts. In this pivotal role, you’ll be the first point of contact for esteemed patients, managing a high volume of calls and providing exceptional customer service. You’ll work with a state-of-the-art Nextech EMR system, expertly handling appointment scheduling and patient inquiries. This position offers an exciting opportunity to grow your skills in healthcare administration while working with a team of dedicated professionals in a dynamic, patient-centered environment. If you thrive in fast-paced settings, have a passion for customer service, and are looking to make a meaningful impact in healthcare, this role is perfect for you!

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM Pacific Time, with 1 hour break (40 work hours per week)

Responsibilities

• Manage a high volume of incoming calls with professionalism and efficiency, ensuring every patient interaction is positive and productive
• Master the Nextech EMR system to schedule, reschedule, and cancel patient appointments with precision and care
• Serve as the primary point of contact for patient inquiries, demonstrating in-depth knowledge of services and procedures
• Efficiently triage calls and transfer them to appropriate departments, ensuring seamless communication within the practice
• Take detailed messages for doctors and staff, utilizing your knowledge of medical terminology to ensure accuracy
• Provide world-class customer service to a diverse patient base, maintaining the practice’s reputation for excellence
• Contribute to the overall efficiency of the practice by assisting with various administrative tasks as needed

Requirements

• Must have ophthalmology/optometry experience within a healthcare setting.
• Proven experience with Nextech EMR system or other complex healthcare management software (Not mandatory); Proficiency in using various CRM systems and adaptability to learn new software quickly
• Outstanding customer service skills and phone etiquette, with the ability to remain calm and professional in high-pressure situations
• Solid knowledge of medical terminology, particularly related to eye care; Commitment to maintaining patient confidentiality and adhering to HIPAA regulations

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.