Job Overview

Our client is looking for a Sales Development Representative (SDR) to handle front-end communications for multiple clients. This role focuses on lead generation, appointment setting, and customer service to help convert incoming leads into booked appointments. The position requires managing high call volumes and conducting timely follow-ups to maximize lead conversion rates.

Client Overview

The client operates an agency that provides outsourced sales and customer service solutions to brick-and-mortar businesses. Their clients include venue spaces, photography studios, and similar service-based businesses that need support with lead conversion and customer communications.

Schedule

Monday - Friday, flexible during client business hours ET (20 work hours per week)

Responsibilities

• Handle incoming inquiries and respond to leads in a timely and professional manner.
• Set appointments and manage scheduling for clients across various service-based businesses.
• Conduct follow-up communications with leads to ensure maximum conversion rates.
• Provide front-end customer service support including responding to questions and addressing client needs.
• Manage high call volumes while maintaining quality service standards.

Requirements

• Proven experience in customer service with a focus on lead generation and appointment setting.
• Specific experience using Go High Level CRM
• Strong communication skills with the ability to engage clients professionally across phone, email, and other channels.
• Experience managing multiple clients or accounts simultaneously.

Nice-To-Have Requirements

• Previous experience working with brick-and-mortar businesses, such as venue spaces or photography studios.
• Background working in an agency environment or providing outsourced services to multiple clients.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.