Overview

Are you a detail-oriented professional fluent in both English and Spanish? Join our team to manage seamless e-commerce operations, from precise order entry to delivering top-tier chat and email support. This is a great opportunity to work closely with business leadership while expanding your skills in a dynamic, independent role.

Schedule:

• Monday to Friday, 12 pm to 4 pm Eastern

Responsibilities

• Process and transfer incoming customer orders from the company website to supplier platforms accurately and efficiently
• Respond to customer inquiries via chat and email, ensuring accurate and resourceful answers based on available documentation
• Prepare and coordinate price quotes by liaising between the business owner and suppliers
• Handle billing tasks, including invoicing and payment follow-ups
• Escalate unresolved or unclear queries to the business owner rather than providing unverified information
• Maintain organized records of orders, quotes, and customer communications

Requirements

• Strong attention to detail, particularly when matching product fields across different platforms
• Excellent written communication skills with a professional and conversational tone
• Ability to work independently and exercise sound judgment in ambiguous situations
• Willingness to learn a broad product catalog and apply knowledge consistently
• Prior experience in order processing, customer support, or e-commerce environments

Scope

• Non-voice tasks, including order entry, billing, chat, and email support
• Voice support required for price quoting and select customer calls
• Operate within established workflows while adapting to evolving processes
• Collaborate closely with the business owner for training and escalation

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.