Schedule: Monday - Friday 8:00am - 5:pm Pacific Time 

Responsibilities

• Verify patient insurance eligibility and ensure coverage is active prior to scheduled appointments across IPAs, HMOs, PPOs, and Medicare
• Submit and track prior authorization requests for IPA patients several days in advance of their visits
• Monitor the EMR inbox for no-show patients and appointment requests, and proactively call to reschedule
• Place outbound reminder calls to patients for upcoming appointments within the next two days to reduce no-show rates
• Review and respond to patient text messages and voicemails received through the phone system and AI receptionist portal
• Follow up on unresolved patient inquiries captured by the AI receptionist to ensure a positive patient experience

Requirements

• Prior experience working in a medical office or healthcare setting as a receptionist or administrative assistant
• Bilingual proficiency in English and Spanish with clear, professional communication skills
• Familiarity with insurance verification processes, particularly IPAs and HMOs in the Inland Empire, California area
• Experience with Athena Health or a similar EMR system
• High level of attention to detail and ability to manage multiple administrative tasks simultaneously
• Strong interpersonal skills with a friendly, patient-facing demeanor

Scope

• Full-time remote position, Monday to Friday, 8 hours per day
• Serve as the primary virtual front-desk support handling all inbound and outbound patient communications
• Collaborate with in-office staff via Athena Health chat, Google Workspace, and WhatsApp for real-time coordination
• Maintain accurate records of patient interactions, scheduling changes, and authorization statuses within the EMR
• Participate in daily check-ins with the physician to report on morning activity and flag any issues
• Support the practice's goal of reducing patient no-shows and improving overall administrative efficiency

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.